Frequently asked questions

Does Via Croatia work with travel agents?

Yes, Via Croatia only works with travel agents and our tours cannot be booked directly.

What destinations Via Croatia covers?

Via Croatia covers Croatia, Slovenia, Albania, Bosnia, Serbia, Albania, Greece, and also Venice, Budapest, and Prague.

Does Via Croatia does any set departures tours to Croatia and Eastern Europe?

No, all tours and itineraries that you see online are just sample itineraries that we further customize to your client's liking.

Is Via Croatia associated with any travel associations?

Yes, Via Croatia is part of USTOA, NACTA, STIA, and NTA.

Does Via Croatia have a tour operator insurance policy?

Yes, Via Croatia has 1mil error and omission coverage policy that is valid in all destination where Via Croatia run tours.

Is Via Croatia preferred supplier for any US-based tour operators and/or consortiums?

Via Croatia is a preffered supplier for Cox and Kings, NatGeo USA, FISHER Travel Enterprises and works with over 60 companies and travel advisors from US and Canada.

Does Via Croatia have any special amenities in Croatia that the client can enjoy?

Yes, for every booking Via Croatia offers amenities and upgrades to clients in hospitality, hotels, transfers, and charters. Please check with you Via Croatia representative when booking to find out what amenities are granted to your client as amenities depend on destinations and trip value. Check all our amenities here.

Does Via Croatia accept credit cards and are there any fees?

Yes, Via Croatia accepts all major credit cards and there are no fees unless the price requested is the nett price.

Does Via Croatia offer one-on-one client consulting?

Yes, Via Croatia offers conference calls with partner agent and the client to go over the itinerary and details. There is no charge associated with this service.  

Does Via Croatia has local representatives in all destinations?

Yes, Via Croatia has local representatives that can be reached out any time. Also, Via Croatia offers dedicated concierge person to every client that travels to any of the destinations. The person is at client disposal for 24 hours a day.

Does Via Croatia pay travel agent commission?

Yes, please check directly with Via Croatia team to see your commission level as some host agencies have higher commission rates than other. We never pay less than 13% commission.

Does Via Croatia send e-documents or paper documents?

Via Croatia sends e-documents but once the client arrives in Croatia they get the printed file with all printed documents and agency gifts.

How long is proposal turnaround?

Via Croatia sends out the proposals within 48 hours maximum.